Privacy Policy

1. Who we are

pablosnus.eu is the official European online store for Pablo nicotine pouches. We are the data controller for personal data processed through this Website. You can reach us at support@pablosnus.eu for any privacy-related request.

2. What data we collect

• Identity and contact data — name, delivery and billing address, email address, telephone number.
• Order data — products purchased, order value, order history, delivery status.
• Payment data — processed by our payment providers. We do not store full card numbers on our servers.
• Age confirmation data — the fact that you confirmed you are of legal age, and where required, verification results.
• Technical data — IP address, browser type, device type, operating system and referring pages.
• Usage data — pages visited, time on site and interactions, collected through cookies and analytics tools.
• Communications — messages you send us through forms or email, and our replies.

3. Why we process your data and on what legal basis

• To fulfil your order (performance of a contract) — processing payment, shipping goods, handling returns and providing support.
• To comply with legal obligations — age restriction rules, tax and accounting records, product compliance.
• For our legitimate interests — fraud prevention, site security, service improvement and business analytics.
• With your consent — marketing emails, non-essential cookies and any optional profiling. Consent can be withdrawn at any time.

4. Cookies

We use strictly necessary cookies to operate the shopping cart, remember your age confirmation and secure your session. With your consent we also use analytics and, where applicable, marketing cookies to understand how the Website is used and to measure campaigns. You can manage or withdraw consent at any time through your browser settings or our cookie banner.

5. Who we share data with

We share personal data only with parties that help us run the store, under contracts that require them to protect it:

• Payment service providers, for processing transactions.
• Shipping and logistics partners, to deliver your order.
• IT, hosting and email service providers.
• Analytics providers, where you have consented.
• Authorities and advisers, where required by law.

We never sell your personal data.

6. International transfers

Your data is primarily processed within the European Economic Area. Where a provider processes data outside the EEA, we rely on appropriate safeguards such as the European Commission’s Standard Contractual Clauses or an adequacy decision.

7. How long we keep your data

Order and invoicing data is retained for as long as required by accounting and tax law (typically up to 7–10 years depending on jurisdiction). Marketing data is kept until you withdraw consent. Support correspondence is kept for up to 3 years. Technical logs are kept for a short period for security purposes.

8. Your rights

Under the GDPR you have the right to access your data, to have inaccurate data corrected, to have data erased, to restrict or object to processing, to data portability, and to withdraw consent at any time. To exercise any of these rights, email support@pablosnus.eu. We respond within one month.

You also have the right to lodge a complaint with the data protection supervisory authority in your country of residence.

9. Marketing communications

We only send marketing emails to people who have opted in, or to existing customers about similar products where permitted by law. Every message contains a one-click unsubscribe link.

10. Children

This Website is not directed at persons under the legal minimum age for nicotine products. We do not knowingly collect data from minors. If we become aware that we have, we delete it immediately.

11. Security

We use encryption in transit (TLS), access controls and vetted processors to protect your data. No online transmission is completely secure, but we take appropriate technical and organisational measures to reduce risk.

12. Changes to this policy

We may update this Privacy Policy as our services or legal obligations change. The date at the top of this page shows when it was last revised.